SHOULD YOU HAVE TO CANCEL
Upon notification that a group will be participating in a tour, various costs are incurred by the tour company including the processing of documents and payments, confirming reservations with suppliers (and, in some cases, "guaranteeing" reservations and payments) and other incidental costs of mailing, long-distance telephone calls, printing and postage. In the case of some tours, the number of sign-ups as of a specific date may determine whether a tour will even operate.
For those groups having to cancel a motorcoach tour, your money will be cheerfully refunded in full, less any money not refunded back from our suppliers and less the tour coordination charge and any applicable bus cancellation charge. It is recognized that, occasionally, a passenger may have to "cancel out" from an anticipated tour for a number of reasons. Certain tours which involve non-refundable payments including, but not limited to, New York City, Branson and Toronto shows, certain hotels, dinner-theaters, cruises and "purchased packages", especially those that include airline tickets, are not refundable if the passenger cancels unless we are able to re-sell those tour inclusions. Passengers, and those who may be signing up other passengers, are advised and are to recognize that, if a portion of, or all, of the costs are not refunded to Great Day! Tours, they will not be refunded to the customer.
Passenger and Group Leader are to recognize, and agree, that this, and all other, cancellation refund policies apply whether payment was made by a credit card charge (called-in or in-person), in cash, money order, gift certificate, check or through the use of a previously-issued credit. Refunds, less the applicable tour coordination charge, will be made only upon receipt of same from our suppliers and/or transportation companies, and/or release from any obligations, financial or otherwise, which were made on behalf of that passenger or group whether specifically noted or not, as part of their initial indication that they would be participating in the tour. Great Day! Tours is not responsible, in any way, for refunds not received from suppliers. Single supplement charges for the remaining passengers are the responsibility of the person that cancelled and will be deducted from any applicable refund. Company shall not be required to refund any portion of the tour charge paid by a passenger who fails, for any reason during the tour, to be aboard the bus at the time that it departs from any destination or stop enroute and shall not be responsible for lodging, meals, transportation or other expenses incurred by the passenger as a result thereof.
Where all, or part, of a passenger or group payment has been made by a credit card, any applicable refunds will be made only by a credit against that credit card; no obligation for a refund or credit is due for "no-shows" at the designated tour departure points, no matter what the form of payment was; specific refunds for these cases, and for other cancellations, will be reviewed based on doctor-certified illnesses or hospitalizations and/or death of either passenger or traveling companion and, again, are subject to receipt of same from our suppliers, less processing charges. It is agreed that refunds may be made as refunds, credits to credit card accounts, partial credits towards future tours or a combination thereof.
Other Cancellation Information
Great Day! Tours is not responsible for the cost of any associated purchases, including show tickets or airline tickets, which a customer may have purchased on their own, to be used in conjunction with an anticipated tour or cruise in such case that it is necessary for Great Day! Tours, or its suppliers, to cancel that tour. Should a passenger elect to purchase an airline ticket on their own, such as in conjunction with a cruise or a tour, no responsibility, financial or otherwise, is assumed by the company for passengers not at the designated location to depart on tour or cruise. Where transfer service is included in the package, such as from airport to dock or tour departure point, this is included only for those purchasing entire package including air service into which these costs are incorporated.